東雲めぐ Official Website

FAQ

Pickup

  • 東雲めぐにプレゼントを贈ることはできますか?

    Gugenka宛にお送りいただくと東雲めぐちゃんにお届けできます。

    以下の注意事項をよくご確認ください。

    受け取れないもの
    ・既成品、手作り問わず食べ物や飲み物
    ・サイズの大きすぎるもの
    ・壊れやすいもの

    ご注意
    お送りいただいたプレゼントは、内容の確認のためスタッフが封を開ける場合があります。

    【送り先】
    〒950-0963
    新潟市中央区南出来島1-10-7出来島第一ビル3F
    Gugenka宛

  • What can I do to gain bitfan points?

    You can gain bitfan points on the Shinonome Megu official site through the following actions.

    - Free fan club entry (ID registration): 1 bitfan

    - Paid fan club entry: bitfans equal to 1% of the membership fee
    * 540 yen per month x 1% = 54 bitfans

    - Continuously updated fan club membership (at the start of every month): bitfans equal to 1% of the membership fee
    * 540 yen per month x 1% = 54 bitfans

    - Visit the site (once per day only): 0.1 bitfan

    - Purchase goods at the Gugenka Shop: bitfans equal to 1% of the purchase amount (tax included)

    • * Unlike the Shinonome Megu official site, a bitfan link is required on the Gugenka Shop site
    • * Gugenka Shop points are only granted when you have purchased Shinonome Megu products
    • * bitfans are granted the day after delivery is completed
    • * If you have canceled after delivery, the bitfans that were granted will also be canceled

    - Twitter x bitfan designated hashtags #bitfan and #ShinonomeMegu: 0.1 bitfan

    [Important: timing for assignment of bitfans]
    Points will be reflected a maximum of 1 hour after the action

  • I tweeted the specified hashtag on Twitter, but the points were not applied

    If you have not yet linked bitfanSTOCK

    If you have not clicked the "start getting points" button on My Page and started a link with bitfanSTOCK,

    then points (converted to bitfan) will not be gained.

    Perform the following actions and link to Twitter after you have first started a link with bitfanSTOCK.

     

    If you have linked to bitfanSTOCK

    bitfanSTOCK > Menu > link to Twitter with the "link" button from the external link, tweet the specified hashtags #ShinonomeMegu #bitfan, and points will be acquired.

    Acquired points can be checked from "point details" on My Page in bitfanSTOCK.

  • Changes to payment of monthly memberships / changes to credit card payment

    We apologize for the inconvenience, but this procedure has become necessary over the month.
    1) Withdraw your paid membership from My Page at the end of the month
    2) Over the month that you canceled your membership, rejoin with a new payment method before the last day of the following month (carry out the paid membership registration process from My Page after logging in with your previous ID. Do not register with a new ID)
    * This procedure is necessary in order to avoid being billed repeatedly when rejoining in the same month.

    Eg) Cancel membership on December 31st > rejoin from January 1st to January 31st

    * Your membership information is automatically carried over when you join before the end of the month following the month you canceled your original membership.
    * After you log in with your previously used ID, without registering a new one, please go through the paid membership registration process from My Page.

  • Did you pre-order a ticket?

    Additional information regarding pre-ordered tickets is available on our website,
    so we are unable to answer any inquiries about them.
    Thank you for your understanding.

  • I cannot watch any video content

    First, please check our site’s Recommended system requirements.

    If the recommended system requirements are not met, please update your OS or browser and try playing the video again.

    If the recommended system requirements are met but you are still unable to play the video,

    the situation may be remedied by clearing your cache from your browser’s settings page.
    If clearing your cache still does not solve the problem, please restart your device and try playing the video again.

    If that still does not solve the problem, we will take a look so please include

    your
    • Device model
    • OS version
    • Browser application

    and contact us from the Contact form.

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