Birthday email not received
If you do not receive a birthday email, please contact us within three days of your birthday after indicating the membership number and email address you have registered. It may not be possible to send it again after this period of time.
If I want to apply for members only events etc, how soon can I apply after a new membership?
Thank you for your application.
Regarding various fan club membership privileges such as ticket applications,
these can be used immediately after payment of membership fees for new enrollment has been completed.
*The issued membership number is the same.
I cannot watch any video content
First, please check our site’s Recommended system requirements.
If the recommended system requirements are not met, please update your OS or browser and try playing the video again.
If the recommended system requirements are met but you are still unable to play the video,
the situation may be remedied by clearing your cache from your browser’s settings page.
If clearing your cache still does not solve the problem, please restart your device and try playing the video again.
If that still does not solve the problem, we will take a look so please include
• Device model
• OS version
• Browser application
and contact us from the Contact form.
I did not receive the email magazine
There is a possibility of the following, so please check.
■Automatically considered "spam"/denied access to your inbox
<If using a computer email address>
It is possible that emails from our site are not reaching you as they have been recognized as "spam mail" due to the settings of your email service, email software, antivirus software, etc. Please check all your inbox folders including your spam mail folder, or check the settings of your service and software.
<If using a mobile email address>
It is possible that our emails are not reaching you due to the spam prevention function or domain specified email reception of your mobile phone company.
Please set your domain specified email reception settings to be able to receive emails from shinonomemegu.com and contact us through the inquiry form.
*Regarding your email reception settings, even if you do not recall having changed your sour settings, your default settings might be set to high security depending on your carrier (mobile phone company). Before inquiring, please do a check.
■The correct email address was not registered
Please check your email address registration information on "My Page."