東雲めぐ Official Website

FAQ

ご登録情報の修正・退会について

  • Changes to payment of monthly memberships / changes to credit card payment

    We apologize for the inconvenience, but this procedure has become necessary over the month.
    1) Withdraw your paid membership from My Page at the end of the month
    2) Over the month that you canceled your membership, rejoin with a new payment method before the last day of the following month (carry out the paid membership registration process from My Page after logging in with your previous ID. Do not register with a new ID)
    * This procedure is necessary in order to avoid being billed repeatedly when rejoining in the same month.

    Eg) Cancel membership on December 31st > rejoin from January 1st to January 31st

    * Your membership information is automatically carried over when you join before the end of the month following the month you canceled your original membership.
    * After you log in with your previously used ID, without registering a new one, please go through the paid membership registration process from My Page.

    If you can not resolve it even if I read the above, please contact us from the inquiry form below.

    To contact page
  • Are there any necessary procedures when changing phone models?

    The procedure when changing phone models varies depending on the payment method, or whether or not the carrier (cell phone company) you are contracted with has changed.

    - In cases of credit card payments when the carrier has changed

    No particular procedures are necessary. After the model change you can log in with the same email address and password as before.
    In addition, if your email address changes, please also change your email address on My Page.


    - In cases of carrier payments when the carrier has changed

    A handover process is required.

    <Procedure method>
    1) Before changing phone models, go through the membership cancellation procedure from My Page.
    2) After changing phone models, rejoin by clicking the paid membership registration button from My Page, after logging in with your email address and password from before changing models.
    3) Your membership information will be carried over automatically, so check this on My Page.

    [Caution]
    * If the re-enrolment process is carried out in the month you canceled your membership, the monthly membership fee will be billed again. To avoid duplicating the monthly membership fee, we recommend you rejoin the month after the one you canceled your membership in.

    * If your email address changes, please also change your email address on My Page.


    - In cases of credit card payments when the carrier has not changed
    No particular procedures are necessary. After the model change you can log in with the same email address and password as before.
    In addition, if your email address changes, please also change your email address on My Page.


    - In cases of carrier payments when the carrier has not changed
    No particular procedures are necessary. After the model change you can log in with the same email address and password as before.
    In addition, if your email address changes, please also change your email address on My Page.

    If you can not resolve it even if I read the above, please contact us from the inquiry form below.

    To contact page
  • Please tell me how to terminate my membership

    To terminate your membership, please click on the "Terminate Membership" button in My Page after logging in to the website.

    If you can not resolve it even if I read the above, please contact us from the inquiry form below.

    To contact page
  • I want to delete my Gugenka ID

    If you would like to delete your Gugenka ID, please contact us and let us know from Contact form .
    ※ We may be unable to immediately delete your ID, depending on the service usage status of our site. We thank you for your understanding.

    If you can not resolve it even if I read the above, please contact us from the inquiry form below.

    To contact page
  • I want to confirm/change my registered information

    Confirm and change your registered information from “Make changes to your information”.

    If you can not resolve it even if I read the above, please contact us from the inquiry form below.

    To contact page