I completed payment by credit card but haven't received a payment confirmation email
Please check the above and let us know via the contact form.
■It has been automatically filtered or rejected as spam
< If you are using a PC email address >
Depending on the current settings for your email service, email software, and anti-virus software, our emails may be registering as spam and failing to be delivered. Please check all your inbox folders including your spam mail folder, or check the settings of your service and software.
<If using a mobile email address>
It is possible that our emails are not reaching you due to the spam prevention function or domain specified email reception of your mobile phone company.
Please ensure domain settings are calibrated to receive emails from shinonomemegu.com
*Even if you do not recall personally adjusting the settings for incoming emails, it is possible that your carrier (cell phone company) may have high-security default settings. Please make sure to check all of the above before contacting us.
■The correct email address was not registered
Please check your email address registration information on "My Page."
What is a security code?
The security code is a special kind of code used to prevent the unauthorized use of credit and debit cards. Please verify below where the code can be found on each credit card.
For VISA, MasterCard, JCB and Diners Club, the code is a three-digit number written on the back of the credit card.
(It is located immediately to the right of the main card number.)
For American Express, it is the four-digit number written on the front of the credit card.
(It is located to the upper right of the main card number.)
If you are unable to locate the security code, or if it is illegible, please contact either the bank written on the card or the credit card company.
In case you are unable to solve your problem even after reading the instructions above, please contact us through the form below.
Payment settlement fails
If the payment settlement fails, it might be successful if you try again after waiting a while.
We apologize for the inconvenience, but please wait a while before trying to settle the payment again.